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The McKinsey Podcast: Insights from Experts on Business & Management
Welcome to The McKinsey Podcast, a business and management podcast featuring conversations with leading experts. The series features topics ranging from leadership and change management to digital, analytics and deep-dives into specific regions and industries.
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The real AI advantage
The next wave of value from AI will flow to those leaders who redesign business models, eliminate friction, and build organizations that learn faster than the competition.
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The age of AI
How KPN is building an agentic AI engine for customer care
June 24, 2026 - By transforming its contact center with agentic AI, the leading Dutch telecom company is strengthening quality, improving efficiency,...
How KPN is building an agentic AI engine for customer care
June 24, 2026 - By transforming its contact center with agentic AI, the leading Dutch telecom company is strengthening quality, improving efficiency,...
How KPN is building an agentic AI engine for customer care
June 24, 2026 - By transforming its contact center with agentic AI, the leading Dutch telecom company is strengthening quality, improving efficiency,...
How KPN is building an agentic AI engine for customer care
June 24, 2026 - By transforming its contact center with agentic AI, the leading Dutch telecom company is strengthening quality, improving efficiency,...
How KPN is building an agentic AI engine for customer care
June 24, 2026 - By transforming its contact center with agentic AI, the leading Dutch telecom company is strengthening quality, improving efficiency,...
How KPN is building an agentic AI engine for customer care
June 24, 2026 - By transforming its contact center with agentic AI, the leading Dutch telecom company is strengthening quality, improving efficiency,...
How KPN is building an agentic AI engine for customer care
June 24, 2026 - By transforming its contact center with agentic AI, the leading Dutch telecom company is strengthening quality, improving efficiency,...
How KPN is building an agentic AI engine for customer care
June 24, 2026 - By transforming its contact center with agentic AI, the leading Dutch telecom company is strengthening quality, improving efficiency,...
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